How to check reports?
To check your reports, click on “Reports” tab on the SEOeStore homepage as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/unnamed-53_13eck4x.png)
Orders status reflects the current phase your order is going through.
Active orders: the orders you submitted, but not completed or you haven’t downloaded their report yet.
Pending orders: the orders you submitted, but not received
Processing orders: the orders getting worked on by our team.
Completed orders: the orders ready to be delivered and once you open them you can download their reports.
![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/unnamed-54_1w4acgu.png)
Unread orders: the completed orders you don't check
Starred orders: show the orders you starred
Canceled orders: show canceled orders by you or by the team.
Note: you can cancel the order only when it still pending and refund your balance to your account
All orders: show all orders you submitted and their status.
![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/unnamed-53_13eck4x.png)
Orders status reflects the current phase your order is going through.
Active orders: the orders you submitted, but not completed or you haven’t downloaded their report yet.
Pending orders: the orders you submitted, but not received
Processing orders: the orders getting worked on by our team.
Completed orders: the orders ready to be delivered and once you open them you can download their reports.
![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/unnamed-54_1w4acgu.png)
Unread orders: the completed orders you don't check
Starred orders: show the orders you starred
Canceled orders: show canceled orders by you or by the team.
Note: you can cancel the order only when it still pending and refund your balance to your account
All orders: show all orders you submitted and their status.
Updated on: 02/08/2022
Thank you!