> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.seoestore.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting

# How come I made the payment but didn't get the funds into my account balance?

What was the selected payment method?

When was the payment made?

Provide your payment ID.

Make sure your payment process was successfully done on the payment provider platform.

Investigate with the **SEOeStore** billing team reasons why the funds didn’t get into the account balance.

You can file a [Ticket](https://panel.seoestore.net/tickets.php) to our **“Sales”** team to investigate the issue and get your funds credited to your account as soon as possible.