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# Forget username & password

If you forget your username or password, you can easily get them again. Just follow the following steps:

First: forget username

1- click on forget username



![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/forget-password-1_qzln9v.png)


2- Enter your email which you used in registration, then click submit 



![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/forget-username-password-2_1gduw9e.png)


3- A message appears that credential sent to your email



![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/forget-username-password-3_swja95.png)


4- check your email to get your username


![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/image_10r9dvn.png)


Second: forget the password

click on forget password then follow the same previous steps


![](https://storage.crisp.chat/users/helpdesk/website/d0226924ed5fa000/forget-username-password-4_151b93h.png)