> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.seoestore.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQs-Contact Support

# Is it's available to contact you via a phone call?

We are sorry, Contact via phone is not available. However, there are multiple ways you can use to contact us, such as Live Chat, Skype, Tickets and Facebook messages 

# Can I contact you via Skype?
Sure,
Skype ID: SEOeStore

# Will I be notified if there is reply from the support team to my ticket?

Yes, Once Our team reply to your ticket, you get an email notification on your email address that you registered on SEOeStore with. 

# Contacted your team but there is no response!

Kindly note that our response on Live Chat & Skype is instant within our working time 
It may take a bit more time if there is a load in contact & messages from our customers, 
But our support team do their best to reply to all of our valued customers asap 
Also, They get back & follow up with our customers even if they contacted us within the non-working time.

# What's the best ticket category I should choose while I am submitting a ticket?

There are 3 ticket categories: 
* Support
* Sales
* General 

Just choose "Sales" category, If your ticket subject related to billing, balance, bonuses, payments, offers,...etc 

And "General" Category, if you have a general inquiry about the account, services, SEOeStore,...etc 

And Choose "Support", if you have an inquiry/Issue related to your orders on SEOeStore.